Terms & Conditions – Rummy Gold: Usage Policy, Bonus Terms & Legal Guidelines

1General Terms & Conditions and Applicability

These Terms & Conditions apply to all services, games, promotions, and transactions on the Rummy Gold platform. By creating an account, logging in, or using any service on Rummy Gold, you are automatically considered to have accepted these terms.

Rummy Gold reserves the right to modify these Terms & Conditions at any time. Any changes will be clearly announced on the website. Continued use of the platform after updated terms are published will be considered acceptance of those changes.

• These Terms & Conditions apply in both English and Bengali. In the event of any conflict, the original English version shall take precedence.
• Rummy Gold is for adults only — you must be at least 18 years of age.
• The platform may not be used from any country or region where online gaming is prohibited by law.

2Account Registration & Verification

Accurate and complete information must be provided when registering an account on Rummy Gold. Rummy Gold reserves the right to close any account created using false information.

Registration Terms

• Each individual may create only one account. Opening multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• The name on your account must match the name on your national ID card.
• Keep your password strong and never share it with anyone. You are solely responsible for the security of your account.
• A valid mobile number and email address are required — these are needed for OTP verification.

KYC Verification

For large withdrawals or suspicious activity, Rummy Gold may require KYC (Know Your Customer) verification. This may involve submitting a copy of your national ID or passport. Withdrawals may be temporarily placed on hold until verification is complete.

3Deposit, Withdrawal & Payment Policy

Rummy Gold supports transactions through Bangladesh's leading mobile banking services — bKash, Nagad, and Rocket.

Deposit Policy

• Minimum deposit amount is BDT 100.
• Deposits are generally credited to your account instantly. Delays may occur due to banking or network issues.
• There are no additional charges on deposits — the full amount you send will be credited to your account.
• Only payment methods registered in your own name may be used.

Withdrawal Policy

• Minimum withdrawal is BDT 500.
• Verified accounts are typically paid out within 5 minutes, with a maximum processing time of 24 hours.
• The daily withdrawal limit is BDT 50,000 and the monthly limit is BDT 500,000.
• Bonus balance cannot be withdrawn directly — only winnings earned by playing with bonus funds may be withdrawn.
• Rummy Gold reserves the right to withhold payouts in cases involving money laundering or suspicious transactions.

4Bonus & Promotions Terms

Rummy Gold offers a wide range of bonuses and promotions. Each bonus comes with its own terms, which are detailed on the offers page.

• Bonus balance cannot be withdrawn directly.
• The welcome bonus is exclusively for new members — each person is eligible only once.
• Bonuses are generally valid for 30 days. Once expired, they will be automatically cancelled.
• Withdrawing after receiving a bonus will result in the associated bonus being cancelled.
• Any attempt to claim the same offer more than once will result in cancellation of all associated bonuses.
• Rummy Gold reserves the right to modify or cancel any promotion at any time.

5Gaming Policy & Fair Play Guarantee

All games on Rummy Gold use internationally certified RNG (Random Number Generator) technology, ensuring that every game outcome is completely random and unbiased.

General Game Rules

• Once a bet is placed, it cannot be changed or cancelled — except where a cash-out option is available in live betting.
• If a game is interrupted due to technical issues, Rummy Gold will take appropriate action.
• If you are unclear about any game rules, please contact customer support.
• Rummy Gold's odds are final for Sports Betting — in the event of any dispute over match results, Rummy Gold's decision shall be binding.

Rummy Gold is regularly reviewed by independent third-party auditors to ensure all games are conducted fairly and transparently.

6Prohibited Activities

Engaging in any of the following actions will result in permanent closure of your Rummy Gold account, and all balances may be forfeited:

• Creating an account using a false identity or forged documents.
• Operating multiple accounts under one person's name.
• Using bots, scripts, or automation software.
• Exploiting game bugs or glitches for personal gain.
• Engaging in money laundering or transactions involving illegal funds.
• Threatening or harassing other players.
• Attempting to manipulate the promotions system (bonus abuse).
• Impersonating Rummy Gold staff or employees.

7Personal Information & Privacy

Rummy Gold places the highest priority on protecting your personal information. Our Privacy Policy outlines in detail how we collect, use, and safeguard your data.

• Your personal information will never be sold to third parties.
• Payment information is secured with 256-bit SSL encryption.
• Even after account closure, certain data may be retained as required by law.

8Responsible Gaming

Rummy Gold believes gaming should be a source of entertainment, not addiction. We take responsible gaming very seriously.

• Each player may set their own daily, weekly, or monthly deposit limits.
• You can set a session time limit — once the time is up, you will be logged out automatically.
• A Cool-off Period is available, ranging from 1 day up to 3 months.
• Opting for Self-exclusion will suspend your account for the specified period.

If you have any concerns about your gaming, please contact our customer support. We are ready to help.

9Account Closure & Termination

You may close your Rummy Gold account at any time. Please withdraw all remaining balance before closing your account.

Account Closure by Rummy Gold

Rummy Gold may close or suspend your account under the following circumstances:

• Violation of these Terms & Conditions.
• If evidence of fraud or suspicious activity is found.
• Due to legal obligations or regulatory authority directives.
• The account has been inactive for an extended period (over 12 months).

If an account is closed for legitimate reasons, any valid balance will be refunded. However, if closure is due to a rule violation, the balance may be forfeited.

10Liability Limitations

Rummy Gold strives to deliver uninterrupted service to the best of its ability. However, Rummy Gold shall not be held liable for:

• A game is interrupted due to technical issues or server downtime.
• If a bet is cancelled due to loss of internet connection.
• Due to delays or issues with third-party payment services.
• Any loss resulting from sharing your password or account details with another person.
• Natural disasters or other unavoidable circumstances.

Rummy Gold's total liability shall never exceed the value of the transaction in question.

11Rule Changes & Updates

Rummy Gold may update these Terms & Conditions at any time. In the event of changes:

• A clear notice of the changes will be posted on the website.
• The date of any changes will be shown under the "Last Updated" section at the top of this page.
• For significant changes, you may be notified via SMS to your registered phone number or by email.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

12Contact & Complaints

If you have any questions about these Terms & Conditions or wish to raise a complaint, please contact our customer support:

• Live Chat: Click the chat button at the bottom right of the website (available 24/7).
• Email: [email protected]
• Our support team typically responds within 24 hours.

After a complaint is submitted, Rummy Gold will provide an official response within 7 business days. Complex matters may take longer, but you will be kept informed.