Privacy Policy – Rummy Gold | Your Complete Guide to Protecting Personal Information

1Introduction & Purpose

Rummy Gold deeply respects your privacy. We believe your personal information belongs to you — we are simply its guardians. This Privacy Policy explains how Rummy Gold collects, uses, and protects your data.

Millions of users across Bangladesh use Rummy Gold every day. Ensuring the security of every user's data is our highest responsibility. This policy has been developed in accordance with international data protection standards and written in clear, plain language so you can easily understand it.

This Policy applies to all Rummy Gold services, websites, and communication channels.

2What Information Do We Collect?

Rummy Gold collects only the information that is truly necessary — nothing more. Details are outlined below:

Information Provided Directly by You

• At registration: name, mobile number, date of birth, and password.
• KYC verification requires: your National ID number and photo.
• At payment: bKash / Nagad / Rocket number.
• When contacting support: the subject of your complaint or query.

Automatically Collected Data

• Device details: mobile model, operating system version.
• Browsing data: IP address, browser type, session duration.
• Gaming data: play history, bet amounts, win/loss records.
• Transaction data: deposit and withdrawal history.

3How Do We Use Your Information?

Rummy Gold uses the data it collects solely for defined purposes. Your information is never sold or misused for advertising.

• Account Management: To create your account, manage logins, and keep your account secure.
• Transaction Processing: For deposits, withdrawals, and bonus credits.
• Security: To detect and prevent fraud, multiple accounts, and suspicious activity.
• Customer Support: To resolve your issues and respond to your enquiries.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Obligations: To fulfil legal obligations and meet regulatory requirements.
• Relevant Communications: To notify you of new promotions or important updates (where you have given your consent).

4Data Retention & Duration

Rummy Gold does not retain your data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the duration the account remains active, and for 5 years after closure.
• Transaction Records: 7 years in accordance with financial regulations.
• Gaming Log: 3 years (for dispute resolution).
• KYC Documents: 5–10 years where required by law.
• Support Contact: 3 years.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

5Sharing Data with Third Parties

Rummy Gold may share your information with third parties only in very limited circumstances and for specific reasons:

Payment Processors

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket. Each of these providers maintains its own robust privacy policy.

Law Enforcement Agencies

We may be required to disclose information to relevant authorities pursuant to a court order or legal obligation. In such cases, we always share the minimum information necessary.

Technology Service Providers

We work with trusted technology partners for cloud hosting, data analytics, and cybersecurity services. All partners operate under strict confidentiality agreements with Rummy Gold.

6Cookies & Tracking Technologies

The Rummy Gold website uses cookies and similar technologies to enhance your browsing experience.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

7Data Security Measures

Rummy Gold employs a multi-layered security framework to protect your data. Security is not just a technology — it is part of our culture.

Technical Safeguards

• 256-bit SSL/TLS encryption — applied to all data transfers.
• All data is stored in our database using AES-256 encryption.
• Two-Factor Authentication (2FA) support.
• Firewall and DDoS protection systems.
• 24/7 security monitoring system.

Organizational Safeguards

• Regular security training for all staff.
• Minimum necessary access policy — no staff member can view your data without a legitimate need.
• Annual third-party cybersecurity audit.
• Emergency response plan in place to handle data breaches.

8Your Rights Over Your Data

Rummy Gold believes you own your data. Accordingly, you have the following rights:

To exercise any of these rights, please contact our customer support team. We aim to respond within 30 days.

9Child Protection Policy

Rummy Gold strictly does not serve anyone under the age of 18. The privacy and protection of minors is our highest priority.

• Age verification is mandatory at the time of registration.
• If there is any suspicion, age is re-verified through KYC documents.
• If a minor is identified, their account is closed immediately.
• We do not knowingly collect any information from minors.

10Privacy Policy Updates

Rummy Gold may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, an SMS notification may be sent to your registered mobile number.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

11Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to us through the following:

• Live Chat: Use the chat button at the bottom-right corner of the website — the fastest way to reach us.
• Email: [email protected]
• Response Time: Typically within 24–48 hours.

After a privacy complaint is submitted, Rummy Gold will issue a formal response within 15 business days. Complex matters may take longer, but you will be notified in advance if that is the case.